Refund policy

Last updated: August 15, 2026

Our 90-Day Money Back Guarantee

We stand behind everything we make. If you are not satisfied with a product purchased directly from forwellness.com, you may request a refund, return, or exchange within 90 days of delivery.

You do not need a reason. We accept returns of both defective and non-defective products, and we accept products that have been opened and partially used. If you tried it and it wasn't for you, that qualifies.

This policy applies to orders shipped within the United States.

What's covered

  • One-time purchases and subscription orders placed at forwellness.com
  • Products that are new and unopened
  • Products that are opened or partially used
  • Requests made within 90 days of the delivery date

How to request a refund or return

Contact our Customer Experience team within 90 days of delivery:

Include your order number or order confirmation email so we can locate your purchase.

Returning a product by mail

If we need the product sent back, we will email you a prepaid return shipping label to download and print. Return shipping is free. We do not charge restocking fees of any kind.

Because most of our products are consumable, in many cases we will not ask you to ship anything back. When that happens we will approve your refund and invite you to keep or donate whatever remains.

Exchanges

If you would prefer a different flavor, format, or product, we will exchange it within the same 90-day window at no additional cost. Contact Customer Experience and we will arrange it.

Refund timing

Once your refund is approved, we process it to your original payment method within 3 business days. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the credit to appear on your statement.

Subscriptions

You can skip, reschedule, change, or cancel your subscription at any time through your account portal at account.forwellness.com, or by contacting Customer Experience.

Cancelling stops all future charges. Any subscription order that has already shipped is covered by the 90-day guarantee described above.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or is not what you ordered, contact us and we will replace it or refund it at no cost to you. Photos help us resolve it faster and improve our packaging, but they are not required.

What is not covered

  • Products bought from retailers. If you purchased at Target, Sprouts, Wegmans, Golf Galaxy, Amazon, or any other retailer, please follow that retailer's return policy. We cannot refund purchases we did not process.
  • Orders shipped outside the United States.
  • Free product, including samples, gifts, promotional items, and ambassador product provided at no charge.
  • Products from unauthorized sellers. We cannot verify the handling or storage of products sold outside our authorized network.

Fair use

This guarantee is intended for customers who genuinely want to try our products with confidence. We reserve the right to limit or decline refunds where we identify fraud or abuse, including repeated refund requests across multiple orders, accounts, or households. Rescheduling subscription orders or placing additional orders does not extend the 90-day window beyond your original delivery date.

Questions

Our Customer Experience team is here to help.